[Announcement] Efforts to prevent damages from miss-sent digital asset deposit

Photo by AbsolutVision on Unsplash

In order to protect investors and minimize inconveniences of the members, Upbit has recovered 20,539 cases of miss-sent digital-asset deposit, accounting for 93.2% of all recovery requests, over the past four years since its launch in October 2017.

We once again would like to inform you of the types of miss-sent digital asset deposit recovery and damage cases, so please take a closer look at this link: https://www.upbit.com/service_center/notice?id=2011

Additional instructions for miss-sent digital-asset deposit recovery

1) How to apply for recovery

  • You can follow below process to finish inquiring recovery for miss-sent digital-asset deposit.
  • Upbit Login → Support menu → 1:1 Q&A → select miss-sent digital-asset deposit → select the type of miss-sent digital-asset deposit → submit inquiry
    *After inquiring recovery through 1:1 Q&A, we will contact by phone in every cases and explain the result.

2) Let us find out miss-sent digital-asset deposit.

  • If you are wondering about miss-sent digital-asset deposit, please refer [Fact Check] below.
  • Part 1 : [Fact Check] Let us find out miss-sent digital-asset deposit : Definition of miss-sent digital-asset deposit (1/4)
  • Part 2 : [Fact Check] Let us find out miss-sent digital-asset deposit : Availability of miss-sent digital-asset deposit recovery by types (2/4)
  • Part 3 : [Fact Check] Let us find out miss-sent digital-asset deposit : Available types of miss-sent digital-asset deposit (3/4)
  • Part 4 : [Fact Check] Let us find out miss-sent digital-asset deposit : Recovery fee and private key (4/4)
  • Part 5 : [Fact Check] Let us find out miss-sent digital-asset deposit : Updated available types of miss-sent digital-asset deposit(5)

The recovery process of miss-sent digital-asset deposit requires high level of security associated method. We will continue to strive to minimize the inconveniences of the members who will experience in the future.

Thank You.

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