[Notice] Digital assets and Fiat deposit audit report (as of January 1st, 2022), More

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We are sharing the ‘Digital assets and fiat deposit audit’ report, which was completed by JIAN Accounting Corporation as of January 1st, 2022.

[Audit result]

  • According to the report, Upbit securely holds 101.43% of the Digital assets payable to customers
  • According to the report, Upbit securely stores 134.46% fiat payable to customers

[Audit Details]

  • Auditor: JIAN Accounting Corporation
  • Timeline: January 1st, 2022 00:00
  • Subject: 181 Digital assets and fiat deposited by customers
  • Period: December 31st, 2021 — January 20th, 2022
  • Methodology :
    — Digital assets: Digital assets balance auditing in both wallets developed internally by Dunamu Inc. and by a specialized third party.
    — Fiat deposit: Inquiry made to the relevant financial institutions based on the deposit statement held by Dunamu Inc.
    — Venue: Dunamu Headquarter
    Click to see the audit report

Upbit always holds more money and digital assets (digital assets that exceed the required quantity for each digital asset) than those held by our customers. For such reason, upon the customer’s request, we can enable withdrawals of Digital assets and fiat without delay.

Thank you.

[Notice] Support Center Operating Hours during the Lunar New Year Holiday (29 Jan ~ 2 Feb)

Dear Upbit users,

In order to provide the most convenient customer service, we will operate our support center during the Lunar New Year holiday.

Please be noted of the following operating hours.

[Support center operating hours]

  • KakaoTalk support center: available 24/7
  • 1:1 Inquiry : available 24/7
  • Upbit security support center (1533–1111) : available 24/7
  • Upbit call service : closed Sat, 29 Jan ~ Wed, 02 Feb
  • Upbit Lounge : closed Sat, 29 Jan ~ Mon, 02 Feb
    *Upbit security suppport center aims to protect our users from falling victims to fraudulent cybercrimes and voice phishing scams. Please note that this center only takes care of issues regarding security and protection.
    *Upbit lounge is a customer support center located near Gangnam station, Seoul.

We would like to express our gratitude to all of our customers and we wish you all a pleasant Lunar New Year.

Thank you.



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