[Notice] Resumption of Upbit lounge and customer center wired consultation service

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As the Coronavirus Disease-19 (COVID 19) vaccine rates have increased, Upbit lounge operation and customer consultation services will resume.

For details, please refer to the following.

[Upbit lounge operation resumption]

  • Upbit Lounge operation resumption schedule: From 2021–09–15
  • Upbit Lounge operating hours : 09:00 ~ 18:00 weekdays
  • To prevent the spread of COVID 19, when visiting Upbit Lounge, please cooperate with the following guidelines.
    . All Upbit users visiting the Upbit Lounge are requested to complete the Upbit Lounge access list. (QR code verification or handwriting)
    . At the entrance of the Upbit Lounge, all visitors will have to get their temperature checked.
    . If you have a temperature of 37.5 degrees Celcius or higher, admission will be restricted.
    . Please wear a mask when visiting Upbit Lounge. (Entrance is restricted if not worn.)
    .Please use the hand sanitizer provided when visiting Upbit Lounge. (If not used, admission is restricted.)
    . Please be sure to follow the staffs’ instructions in the Upbit Lounge.
    *Upbit Lounge is Upbit’s offline customer center located in Gangnam Station, Seoul.
    *Upbit Users visiting the Upbit Lounge, please visit through the entrance located on the 2nd floor of the building.
    *The entrance connected to the first floor is not available temporarily.

[Customer center wired consultation service resumption]

  • Customer consultation center resumption schedule: From 2021–09–15
  • Telephone consultation business hours: 09:00 ~ 18:00 (KST) weekdays
  • Customer center landline number : 1588–5682

[Customer center Holiday schedule]

  • Telephone consultation : 09–20(Mon) ~ 09–22(Wed) Closed (Holiday)
  • Upbit Lounge : 09–20(Mon) ~ 09–22(Wed) Closed (Holiday)
  • Customer Center (Kakao Talk Consultation) : 24/7 Link
    *Kakao talk Consultation and 1:1 inquiries are in normal operation as before.

The schedule may change in the future according to the government’s COVID-19 social distancing measures.

We will inform you through a separate notice when there is a change in the operation schedule of the Upbit Lounge and Customer Center.

Thank you

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