[Notice] Resumption of Upbit lounge and customer center wired consultation service
As the Coronavirus Disease-19 (COVID 19) vaccine rates have increased, Upbit lounge operation and customer consultation services will resume.
For details, please refer to the following.
[Upbit lounge operation resumption]
- Upbit Lounge operation resumption schedule: From 2021–09–15
- Upbit Lounge operating hours : 09:00 ~ 18:00 weekdays
- To prevent the spread of COVID 19, when visiting Upbit Lounge, please cooperate with the following guidelines.
. All Upbit users visiting the Upbit Lounge are requested to complete the Upbit Lounge access list. (QR code verification or handwriting)
. At the entrance of the Upbit Lounge, all visitors will have to get their temperature checked.
. If you have a temperature of 37.5 degrees Celcius or higher, admission will be restricted.
. Please wear a mask when visiting Upbit Lounge. (Entrance is restricted if not worn.)
.Please use the hand sanitizer provided when visiting Upbit Lounge. (If not used, admission is restricted.)
. Please be sure to follow the staffs’ instructions in the Upbit Lounge.
*Upbit Lounge is Upbit’s offline customer center located in Gangnam Station, Seoul.
*Upbit Users visiting the Upbit Lounge, please visit through the entrance located on the 2nd floor of the building.
*The entrance connected to the first floor is not available temporarily.
[Customer center wired consultation service resumption]
- Customer consultation center resumption schedule: From 2021–09–15
- Telephone consultation business hours: 09:00 ~ 18:00 (KST) weekdays
- Customer center landline number : 1588–5682
[Customer center Holiday schedule]
- Telephone consultation : 09–20(Mon) ~ 09–22(Wed) Closed (Holiday)
- Upbit Lounge : 09–20(Mon) ~ 09–22(Wed) Closed (Holiday)
- Customer Center (Kakao Talk Consultation) : 24/7 Link
*Kakao talk Consultation and 1:1 inquiries are in normal operation as before.
The schedule may change in the future according to the government’s COVID-19 social distancing measures.
We will inform you through a separate notice when there is a change in the operation schedule of the Upbit Lounge and Customer Center.